Due to tedious, handcrafted nature of our products, we are unable to provide refunds or exchange custom cakes, cake pops, pre-made cakes, mini cakes, and cupcakes. Once a cake has been picked up by you or a designated party it is considered "Accepted". All products are the responsibility of the customer once it leaves our shop. Refunds requested due to decorating style, color shade or general decoration design will not be honored. We only give refunds in accordance with refund policies stated above.